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Cancellation & Rebooking Policy

Cancellation & Rebooking Policy — brahmāṇḍ

Effective 24 September 2026

1. Scope

This policy applies to all consultation and pooja bookings made through the brahmāṇḍ app. It explains when a booking can be cancelled or moved to a new time, and what refund applies. Prices are shown at the time of booking, are in US Dollars, and include applicable taxes (a 5% VAT is added at checkout). Times refer to the scheduled start time shown in the app for your time zone.

Not covered: brahmāṇḍ Plus subscriptions are billed and refunded by Apple or Google under their own rules and are not covered by this policy. This policy does not limit any statutory refund or withdrawal rights you may have under the consumer-protection laws that apply to you.

2. Cancelling a booking

You can cancel an upcoming booking from the app at any time before it starts. The refund depends on how much notice you give:

  • 24 hours or more before the start time: 100% refund. Enough notice for the astrologer to rebook the slot.
  • Between 2 and 24 hours before the start time: 50% refund. The slot was likely held for you and is hard to resell.
  • Less than 2 hours before the start time: no refund. The slot can no longer be offered to another client.

Refunds are calculated on the total amount you paid (including the 5% VAT) and returned to your original payment method.

3. Rebooking (rescheduling) a booking

If you cannot make your time but still want the session, you can move it to a new available slot instead of cancelling.

  • You may reschedule free of charge if you do so 12 hours or more before the start time.
  • Each booking may be rescheduled once. After that, please cancel and book again.
  • A rescheduled booking keeps the same astrologer or priest and the same price. To change to a different practitioner, please cancel and make a new booking.
  • If you reschedule with less than 12 hours' notice, the cancellation refund table in section 2 applies instead.

Tip: if you are within the free window, rescheduling is the best option, and you keep the full value of your booking.

4. Cancellations by the astrologer or priest

Occasionally an astrologer or priest may need to cancel (for example, an emergency). If this happens, you choose either a 100% refund or a free rebooking at a time that suits you, at no extra cost. You receive one or the other, not both. If you do not choose within 7 days, we issue the 100% refund automatically.

5. Missed sessions (no-shows)

  • If you do not join your session and did not cancel, it is treated as a late cancellation and no refund is given.
  • If the astrologer or priest does not join, section 4 applies: you choose either a 100% refund or a free rebooking, not both.

6. Technical problems and interrupted sessions

Sessions that end early. Time the session is paused does not count toward your booked time, and a session can run up to 15 minutes past its scheduled end to make up paused time. If a session still ends more than 2 minutes short of the time you booked, you can claim a refund for the minutes that were not delivered from the session's page in the app. This refund is not issued automatically; you claim it.

If a session cannot go ahead or is cut short because of a technical failure on our side (for example our video service fails), we will offer you a free reschedule or a full refund. If the problem is clearly on your side (for example your own internet or device), the standard rules above apply, but please contact support and we will try to help.

7. How refunds are issued

  • Refunds are returned to the original payment method used at checkout.
  • Refunds are typically processed within 5 to 10 business days, depending on your bank or card provider.
  • Full refunds are returned in full, and brahmāṇḍ absorbs any payment processing fee.

8. Bookings that cannot be cancelled or rescheduled

A session that has already started or been completed cannot be cancelled or rescheduled. Requests for a session already in progress or finished are handled case by case; please contact support.

9. Contact

Questions about a cancellation or refund? Contact us at contact@mybrahmanda.com.

Provided by Brahmanda Digital FZC (“brahmāṇḍ”).